Privacy Policy

Information we collect

We may collect information you provide through our website, application forms, account registration and customer-support channels.

• Identity and contact details, including name, phone number, email and address.
• KYC and identity documents, including PAN, Aadhaar-related information and photographs where lawfully required.
• Employment, income, bank, credit and loan-application information.
• Device, browser, IP address, cookie, analytics and website-usage information.
• Messages, call details and other records of your interactions with us.

How we use information

• To create and secure your account and process your requests.
• To assess and route loan applications to suitable partner banks or RBI-registered NBFCs.
• To perform KYC, fraud prevention, eligibility and compliance checks.
• To communicate application updates and provide customer support.
• To improve our services, measure website performance and meet legal obligations.

Sharing and disclosure

We may share relevant information with partner lenders, KYC and verification providers, credit information companies where permitted, technology and communication vendors, professional advisers and government or regulatory authorities. We do not sell personal information. A partner lender processes information under its own privacy notice when it evaluates an application.

Cookies and analytics

We use necessary cookies and may use analytics and advertising technologies, including Google tags, to understand website use and measure campaigns. Browser controls can limit cookies, although some website functions may then be unavailable.

Retention and security

We retain information only for as long as reasonably necessary for the purposes described here, contractual requirements and applicable law. We use reasonable administrative, technical and physical safeguards, but no internet transmission or storage method is completely secure.

Your choices and rights

Subject to applicable law, you may ask to access, correct or delete your information, withdraw consent for optional processing or raise a privacy grievance. Withdrawal does not affect processing already completed and may limit our ability to provide a requested service.

Contact us

For privacy questions or requests, email contact@reliancefin.org, call +91 72918 99842, or write to Tower 2, D P Block, Godrej Waterside, Near College More, Salt Lake City, Sector V, Kolkata, West Bengal, India.